Duhhanes.com poor service!

[D Miller]

I recently purchased the new QB18 .22 caliber (compare to R7 in power not quality) and for the past 2 weeks my order status has read "preparing to ship". I've emailed them for a bout a week straight with no response whatsoever. They don't have a phone number but claim to return emails promptly he he! Anyways, I may be mad because of the poor customer service I received but I feel everyone should be aware of the way they operate.

[longislandhunter]

Donnie,

I had a similar problem a few months back when I ordered a couple of QF-2 kits for my B-3's, except in my case a long time went by with no sign of the kits being shipped and no way to contact the vendor except thru repeated emails that went unanswered.  

I simply called my credit card company, filed  a charge dispute against the vendor, after which the credit card company  immediately reclaimed the payment that had been approved on my credit card.  Within 2 days I miraculously  received an email from the vendor who had ignored all my emails  telling me they had sent out my items by FEDEX priority.  By this time, after being dealt with so unscrupulously by this vendor, I refused the FEDEX delivery when the guy showed up at my door.  Since I never took possession of the items my credit card company permanently credited my account the disputed amount.  The vendor contacted the credit card company to complain, but they were told the matter was closed.  

Of course you have to do what you feel is right, but if I were you I'd dispute the credit card transaction and get a credit.  Good luck with whatever you choose to do.  

Jeff

[D Miller]

I did everything you mentioned yesterday plus I found out the companies "unlisted" phone number a cell phone no less! The number is 507-351-3001 if anybody care to call this guy and tell him his air rifle business is shot! Anyways, it sounded like some terrorist front and I'm done with these folks. Thanks for the comments!

[Gene_SC]

I have been burned like that in the past..Now I do not order anything from a merchant that does not have a phone nuber or address....
Gene

[plateshooter]

Donnie, did you ever receive your QB18?

[D Miller]

No, I never received it and I'm waiting on my bank to reverse the charge. Why?

[plateshooter]

I was wondering how you liked the rifle.  I got mine from Dauvin's Fishing Hole.  I never got any replies to my emails, and my shipping info was never updated but the rifle came within one week.  I never heard of Duhhanes and I thought it might be the same place.

[D Miller]

Dahhanes Marine Electronics & Supplies
-- ----------------------------------------------------
Order Number: xxx
Detailed Invoice: https://www.dahhanes.com/account_history_info.php?order_id=xxx
Date Ordered: Saturday 5 May, 2007

The comments for your order are

Dear customer,

We would like to apologize to certain customers for recent dalays in shipping some products.
We had a week delay receiving our packing materials and we are ready to resume shipping now.
Please let us know if you still want this shipped right away, or if you bought somewhere else and you want to cancel and receive a refund.

Thank you for your patience and understanding in this matter.
Dahhanes



Your order has been updated to the following status.

New status: Processing - Preparing to ship

Please reply to this email if you have any questions.